Sparrow is transforming industrial spare parts management, aiming to cut the global $1 trillion stock by reducing overstock and waste, making our customers more economical and sustainable. Our SaaS platform, powered by big data and AI, enhances data quality and optimises maintenance logistics, ensuring timely and cost-effective parts availability. Serving leading companies, such as Bayer AG and Mahle GmbH, we are expanding our reach from our Berlin headquarters, both in Europe and worldwide.
Our values
Analytical and data driven – we believe in magic only if it fits in an Excel formula
Relentless – we stop dancing 2 hours after the party has ended
Brutally honest – we can’t help but say what we think
Long term thinker – we appreciate that great things take time to build
Entrepreneurial mindset – we find opportunities everywhere
As a Customer Success Manager at Sparrow, you will support the successful implementation and utilisation of our SaaS platform for our customers. By managing sub-projects you will play a major part in fulfilling customer requirements and creating an outstanding user experience. Your service-oriented mindset and expertise in (spare parts) data management combined with ability to quickly understand and adapt to new requirements will be instrumental in optimising our customers' spare parts operations.
Coordinate and oversee the implementation of our product to ensure a seamless and successful user experience.
Prepare our customers’ data for integration with the product, cleansing, and subsequent migration to customers’ ERP.
Onboard users and hold training sessions to ensure customers are proficient in using the product, happily working with it, and achieving their desired outcomes.
Manage and transform customer data for use in our product and ad-hoc customer requests.
Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements or improvements.
Provide support to the sales team during the pre-sale process, by providing data analyses, product expertise and product demos
Conduct analytics tasks to derive insights from customer data, such as material duplicates, purchasing statistics and detailed data structure.
One to three years experience in a data-driven position.
Grasp of industrial supply chains and related processes
Self-motivated and proactive, with the ability to thrive in a fast-paced, entrepreneurial environment.
Proficiency in data analysis tools and techniques, including Excel and SQL.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels of the organisation.
Analytical mindset with a strong attention to detail and problem-solving abilities.
Bachelor's degree in mechanical engineering or a related field is preferred.
Fluency in English; additional languages (especially German) a plus.
Professional development through coaching and mentoring
Diverse tasks between the customer and the product
Career growth opportunities: when Sparrow grows, so do you
Remote work: we are extremely flexible and open to any working pattern that can adjust to Berlin timezone -/+ 1hrs
Your work directly impacts the company’s success
Working with a small and strong team where every voice counts
Virtual shares
If you're passionate about driving customer success and making a positive impact in the world of spare parts management, we'd love to hear from you! Please submit your CV or LinkedIn profile, along with your responses to the following questions:
What excites you about joining Sparrow as a Customer Success Manager?
Share an example of a data-related project that you oversaw from start to end. Include:
challenges you faced along the way and how you overcame them
any data processing steps involved.
At Sparrow, we value diversity and are committed to creating an inclusive environment where everyone feels empowered to contribute and succeed. Join us and see for yourself.